Returns

• Can engraved items be returned or exchanged?

  Please note that engraved wallets cannot be returned under any circumstances, as we are unable to reuse them and would have to dispose of them.

• How can I return a product?

  Please go to our return portal to create your return: https://www.jaimiejacobswallets.com/en/a/return You have 3 options: 1. Refund on original payment method. In this case you need to pay the cost for the shipment to us. 2. Receive refund as store credit (including discounts applied). In this c...

• How do I get a free return label?

  We offer various return methods on our returns portal. https://www.jaimiejacobswallets.com/a/return 1. Refund of the purchase price to the original payment method. We do not provide a free return label for this. You are free to choose the shipping method and carrier, but you must cover the cos...

• How do I receive my refund?

  We will refund the purchase price exclusively via the original payment method used when placing the order.

• How long can I return a product?

  You can return unused products in their original packaging that have not been personalised within 30 days. You can easily and conveniently arrange returns via our returns portal on our website. https://www.jaimiejacobswallets.com/a/return

• How long does it take to receive a refund for returned items?

  We process all returns as quickly as possible, usually within 2–3 working days of receipt. If you have not received any information (by email) regarding the processing of your return within 3 working days of delivery, please contact us by email.