Please go to our return portal to create your return: https://www.jaimiejacobswallets.com/en/a/return
You have 3 options:
1. Refund on original payment method. In this case you need to pay the cost for the shipment to us.
2. Receive refund as store credit (including discounts applied). In this case you will get a return label from us.
Once you have returned the item, you will receive the store credit as a code via email that you can use for your next purchase in our online shop.
3. Exchange for a different colour (same model). In this case, we will send you a return label.Please stick to the instructions on the return portal. Otherwise the process can take more time.
Apr 23, 2026