Shop credit & Discount Codes

• How can I redeem my shop credit?

  You have received a credit code by email. Please also check your spam folder if necessary. You can use this code when placing a new order. To do so, add the desired products to your basket as usual and click on ‘Checkout’. There, enter the credit code in the field provided and click on ‘Apply’. ...

• I forgot to enter my discount code. Can it still be applied?

  If you forgot to redeem your discount or voucher code when placing your order, we may be able to make an exception. If the order was placed relatively recently, we may still be able to redeem the code retrospectively and refund the amount. To do so, simply send us an email with your order number ...

• I haven't received my discount code.

  You will usually receive the discount code by email. Please also check your spam folder. If you have already received an email from us, please move it to your inbox so that any subsequent emails arrive directly there and you don’t have to search for them. If you can't find the email containing th...

• Where can I enter my discount code?

  While placing an order, you can redeem the discount code at the checkout page. To do this, add the items you want to your shopping basket and click on ‘Checkout’ at the bottom. (see attached picture "Warenkorb") Enter the discount code in the field provided and click on ‘Apply’. (see attached pi...