Warranty

• How long is the warranty period?

  We offer a warranty of 3 up to 10 years on our products. Wallets and key cases: We are so confident in the high quality of our products that we are extending the standard 2-year warranty by 1 year to 3 years. This applies even if you purchased our product on Amazon or eBay. Of course, we’d prefe...

• My wallet has scratches and signs of wear.

  With careful use and maintenance, the leather should naturally not wear out excessively, even after a short period of time. However, with a natural product such as untreated genuine leather, certain signs of wear cannot be entirely avoided. Many of these can be relatively easily treated and, in s...

• The cards slip out of the card slots.

  If several cards have been stored in the card slots for a long period of time, the leather will stretch and will no longer hold less or just one cards securely. As the leather has stretched, this is unavoidable.

• The elastic bands on my Flap Boy wallet have stretched out – can they be repaired?

  We are very sorry to hear that your Flap Boy is no longer working perfectly and that the elastic bands have lost their elasticity. Unfortunately, however, it is not possible to replace the elastic bands without damaging the wallet in the process. We are very sorry that we do not have better news...

• The press stud on my purse is broken or has come off.

  We’re sorry to hear you’re having a problem with the press stud. We should normally be able to repair it or replace the stud. Please send us a quick photo of it and your order number.

• There is a fault with my backpack.

  We are sorry to hear that you are having problems with your backpack. Could you please send us a detailed description of the fault and photos of the affected area? Do you perhaps also have an order number (#G123456)? Or, for Amazon orders, (#123-1234567-1234567).

• The stitching on my wallet is coming undone.

  Our wallets are still handmade, and it can happen that a thread might not have been sewn or trimmed perfectly. However, this shouldn’t generally be a problem, and you can usually trim it off without hesitation or, ideally, cut it off briefly. The functionality of the wallet is not affected by loo...

• What can I do if the elastic bands on my Flap Boy wallet no longer hold the notes securely?

  You cannot tighten or repair the elastic bands themselves if they have become completely worn out. In some cases, the wallet may have become misshapen, allowing the notes to slip through. For example, this might happen because the entire wallet has bent, reducing the distance between the two end...

• What should I do if I want to report a fault or make a warranty claim?

  Please send us as detailed a description of the problem as possible, along with photos or, ideally, a short video, to info@jaimiejacobs.com Please also provide us with the order number if possible, particularly if the item was purchased via Amazon (123-1234567-1234567). If the item was purchased...