Please send us as detailed a description of the problem as possible, along with photos or, ideally, a short video, to info@jaimiejacobs.com
Please also provide us with the order number if possible, particularly if the item was purchased via Amazon (123-1234567-1234567).
If the item was purchased directly from our shop, the buyer’s email address and/or specific address details are often sufficient.
Apr 29, 2026