Shipping & Delivery

  • According to DHL tracking the parcel has been delivered but I cannot find it. Where is my parcel?

    Recently, DHL couriers have been marking parcels as “delivered” in the system too early. However, the parcel should be delivered within the next two to three working days. Please check your letterbox again tomorrow, the day after and after three days. The parcel should be there by then. If not, p...

  • Can I have the items sent to a DHL Packstation?

    Yes, we can also deliver your order to a DHL Packstation! It is important that you provide your personal ‘Post number’ and the ‘Packstation number’ when placing your order. Please note that the ‘Post number’ must match your name and email address as registered with DHL. Please enter ‘DHL Packst...

  • Do you sell and/or send your products to the United Kingdom?

    Unfortunately we no longer sell our products in the United Kingdom nor send them to the UK. Reason is the Brexit. The administrative and tax efforts are just too high.

  • How long does delivery take outside Germany?

    We dispatch products without engraving on the very next working day (Mon–Fri). Products with engraving are dispatched within 2–4 working days. You can find the approximate delivery time for your country, as provided by DHL, here: https://www.jaimiejacobswallets.com/pages/shipping-delivery

  • How long does delivery take within Germany?

    We dispatch products without engraving on the very next working day (Mon–Fri). Products with engraving are dispatched within 2–4 working days. According to DHL, delivery then takes approx. 1–3 working days.

  • I haven’t received the product I ordered. What should I do now?

    Please accept our apologies if we have accidentally sent you the wrong product; this shouldn’t have happened. Could you please send us a photo of the product you received? Please also let us know your order number.

  • I received a shipping confirmation for my order with engraving, but the tracking information hasn't updated yet.

    Thank you for your order and your message. The processing time for wallets with personalized engraving is typically 2–4 business days (Mon–Fri) in-house. Of course, we strive to process and ship every order as quickly as possible. We began processing your order and have already created the shipp...

  • It seems my parcel is being returned to the sender.

    There could be many reasons for this. Most often, it is due to an incorrect address or the delivery driver was unable to locate the recipient. Please check the address provided in the order and let us know the correct address. Please ensure that the recipient’s name is clearly displayed on the do...

  • Why is the DHL tracking status not changing

    We have already handed your parcel over to DHL. Sometimes DHL takes a little while to update the status. However, the status should be updated within the next few days. Nevertheless, we will submit a delivery time complaint to DHL regarding your parcel in order to expedite delivery or onward tran...